Privacy Policy

At Directors Drip (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect the information you provide when you visit our website, use our services, or purchase our products.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our service to you.

a) Personal Identification Information: This is information you voluntarily provide to us. It includes:

• Name: To personalize your experience and address your order.

• Contact Information: Email address, phone number.

• Address: Shipping address for delivery and billing address for payment verification.

This information is collected when you create an account, place an order, or subscribe to our newsletter.

b) Payment Information: When you make a purchase, payment is processed by our secure third-party payment gateway partners (e.g., SSLCOMMERZ, bKash, Nagad). Directors Drip does not collect or store your full credit/debit card numbers or mobile banking PINs. We only receive transaction confirmations and necessary details to verify your payment.

c) Technical & Usage Data: This information is collected automatically when you interact with our website. It includes:

• Internet Protocol (IP) address.

• Browser type and version.

• Device information.

• Pages you visit on our site and the time you spend on them.

This data is collected using cookies and similar technologies to help us analyze website traffic and improve user experience.

 

2. How We Use Your Information

We use the collected information for the following purposes:

• To Fulfill Your Orders: To process payments, arrange for shipping, and provide you with order confirmations and updates.

• To Provide Customer Support: To respond to your inquiries, manage returns or exchanges, and resolve any issues.

• To Improve Our Services: To analyze website usage, understand customer preferences, and enhance our website design, products, and offerings.

• For Marketing & Promotions: To send you newsletters, special offers, and updates about new products that may interest you. You can opt-out of receiving these communications at any time by clicking the “unsubscribe” link in our emails.

• For Security & Legal Compliance: To prevent fraud, enforce our Terms of Service, and comply with applicable laws and regulations in Bangladesh.

 

3. How We Share Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information with trusted third parties only in the following circumstances:

• Courier & Delivery Partners: We provide your name, address, and phone number to our delivery partners (e.g., Pathao, REDX, Sundarban Courier Service) to deliver your order.

• Payment Gateways: To securely process your payments.

• Legal Requirements: If required by law, court order, or a government request, we may disclose your information to the relevant authorities.

These service providers are obligated to protect your information and are not authorized to use it for any other purpose.

 

4. Data Security

We implement a variety of security measures, including SSL (Secure Sockets Layer) encryption, to maintain the safety of your personal information during transmission. We adopt appropriate data collection, storage, and processing practices to protect against unauthorized access, alteration, or destruction of your personal data.

 

5. Your Rights and Choices

You have the right to:

• Access and Update: You can access and update your personal information through your account dashboard.

• Opt-Out: You can unsubscribe from our marketing emails at any time.

• Request Deletion: You may request the deletion of your personal data, subject to our legal and transactional record-keeping obligations.

 

6. Changes to This Privacy Policy

Directors Drip reserves the right to update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we are protecting your information.

 

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Brand: Directors Drip

• Email: support@directorsdrip.com

• Phone: +880 XXX XXXXXX